Scam Alert

Have you ever been contacted by a ‘Kedaivape Seller’ privately asking you to make payment for your order outside of the Kedaivape website or apps ?

If you encounter a similar case, the chances are you’ve bumped into a scam!

Let’s look into their tactics & prevent yourself from falling into one.

How it happens ?

After you placed an order via the Kedaivape website or apps, the scammer who impersonates as a Kedaivape seller will reach out to you via different channels (Kedaivape chat, WhatsApp & etc) by offering you a lower price.

The scammer will request to cancel your order placed on Kedaivape, then to secure a new order by making payment transfer via the QR code provided.

After the payment is successfully done, the scammer will go missing & the order will never be fulfilled.

IMPORTANT NOTES !

1. Do not fall for the seller’s trick that offers something at a cheaper price via QR payment or outside of the Kedaivape website or apps.
2. Secure your order from Kedaivape’s checkout page only & not by payment transfer via QR code to the seller’s account.
3. Report the seller to Kedaivape if you’re required to make a transaction outside of the Kedaivape website or apps.

Variant 1 : A job offer that requires you to pay to get paid

How it happens ?

You will receive a job offer through communication apps or social media.

• Typically via WhatsApp, Facebook, Instagram ads or private message.
• The offer usually comes with a daily reward of RM100- RM300 by completing simple tasks

At the beginning of the job, you will receive a small amount of reward.

• This is a tactics to lure victims and shape a false sense of security that “No way the scammer will give me money”
• The “reward” will be paid to the victim in batches to make the whole situation looks promising and convincing.

You will be added to a group chat.

• That consists of serveral other “workers” as well (but they’re allies of the scammer)
• This is to ensure that the offer is legitimate and to give the impression that other people are doing this as well

Variant 2 : The same job scam with an upgrade

How it happens ?

You will receive an SMS from a “Kedaivape representative”.

• Claiming that they have overcharged you Kedaivape purchases & proceed to offer you a refund
• A WhatsApp link will be provided to you so you can contact the scammer

After the contact is made, the scammer would insist on serveral “procedures”.

• They will ask for your full name, bank account number, Kedaivape ID – once again to create a false sense of security that scammers will not take time to do this and this is definitely from a legitimate seller
• The scammer will proceed with the refund, in which you will receive a small amount in your bank account

One all these are done, you will then be asked to perform a “feedback activity”.

• If you do this, you will receive RM150 in return
• However, you need to pay it and before you can get RM150 as promised, the scammer would be long gone

IMPORTANT !

1. Kedaivape does not employ any individuals to recruit employees through messaging platforms.
2. Kedaivape also confirms that there is no such role as ‘Online Purchasing Agents’ in the organisation.
3. Kedaivape will never request for advance payment or deposits as a requirement to work with or for us.

What should you do ?

1. DO NOT share your personal information with ANYONE.

• Not even to your friends and family as scammers may hack into the account and impersonate you friends and family
• It’s better not to share any information such as full name, identification card number, home address, bank or card details
• If your friend or family is asking for money or some form of “help” urgently, call them up personally to confirm
• Never share anything online unless you are really sure

2. Screenshot the conversation as proof when reporting to the authorities.
3. Block the number from harassing you futher.
4. Always remember that all finance-related activities will strictly be done through Kedaivape website or App only.

• If you’re still unsure about something, always check with the authorities; or call Kedaivape Customer Service to confirm
• Please bear in mind that proper legitimate channels are the best way to source information

Example 1 : Scammers steal bank account details via SMS / Phone calls

Scammer send victim an SMS mimicking a transaction confirmation on an e-commerce platform.

Note : Scammer make victim think that someone stole his/her debit/credit card details and is using it to make purchases on e-commerce platforms.

If victim calls the number stated in the SMS received, the scammer pretending to be a bank employee, collects victim’s bank account plus verification details.

Scammer gains full access to victim’s account and steals fund from victim’s accounts.

Example 2 : Scammer requests for OTP after victim places an order on Kedaivape

1. Victim makes an order on Kedaivape
2. Victim receives “OTP” from Kedaivape out of nowhere
3. Scammer does not ship item but contacts victim and asks for “OTP” to verify account
4. Scammer gains access to victim’s account with the “OTP” and steals account information/click order received.
   
   

Examples 3 : Scammer impersonates to be victim’s friend on social media

1. Scammer impersonates to be victim’s friend on social media (Facebook/Instagram/Tiktok)
   Note : The scammers tent to use the exact same name and profile photo as your real friend.

2. Scammer contacts victim and claims victim has won a prize from Kedaivape. Victim believes scammer impersonating to be friend.
3. Scammer request for sensitive information/OTP from victims to bank-in victim their prize.
4. Victim provides scammer with personal information such as phone number OTP code. Scammer gains access to victim’s account with the code. Exposing personal/banking/Kedaivape information might lead to it being used for unauthorised transactions on Kedaivape as well as other platforms.
   
   

IMPORTANT !

1. Always check if you have a card/account with the bank stated in the SMS first. If yes, contact the respective bank using the contact number stated at the bank of your card to verify if such transaction took place.
   Note :
   DO NOT call the number stated in the SMS. Bank will ONLY request to call the number stated on the back of your card for any inquires.
   The number highlighted in the screenshot above is only for visual reference only, and scammer will use many different numbers to try and reach out to victims.
2. Official text messages from banks will usually be sent via SMS aggregators, NOT mobile numbers.
3. Never share OTPs, debit/credit card details or any type of bank account information even if a person claims to be from a company, bank, authorities, friends and family. Kedaivape will never ask for your OTP too.

Scenario 1 : Scammer targets users through sponsored post impersonating to be Kedaivape

1. Scammer use sponsored post with attractive offers to attract customers to click-in
   Note : These ads or posts are made using Kedaivape’s logo to trick victims into thinking it is an official post

2. Victims click into these ads and get directed to a phishing website that requests for sensitive information.
3. Victims provide their information to be eligible to get the promotion. Victim does not receive any vouchers from Kedaivape.
4. Exposing personal/banking/Kedaivape information might lead to it being used for unauthorised transactions on Kedaivape as well as other platforms.

Scenario 2 : Scammer impersonating as Kedaivape on unofficial channels for campaigns/giveaways

1. Scammers impersonate Kedaivape through unofficial channel to contact victim and claim they have won something from a Kedaivape campaign
   Note :

• These message are sent through unofficial channels such as via SMS
• All prizes/giveaways or communication will only come from Kedaivape official channels

2. Victim clicks into the link to claim their prize from the campaign/giveaway
3. Victim is required to provide sensitive information such as login details
4. Phishing website give scammer full access to victim’s detail Exposing personal/banking/Kedaivape information might lead to it being used for unauthorised transaction on Kedaivape as well as other platforms.
   
   

Scenario 3 : Scammers request direct payments out of Kedaivape via WhatsApp / Line / Wechat

1. Scammer send victim WhatsApp messages posing as Kedaivape Staff.
   Note :

• Scammer uses Kedaivape Logo as the profile picture of the WhatsApp account.
• Scammer claims to be a Kedaivape Staff.
• Scammer asks questions to “verify” your account, where in reality, scammer is collecting your account details.

2. Scammer ask to direct transfer the order amount outside of Kedaivape platform to a supposed Kedaivape bank account.
3. Scammer persistently follows up with victim if the victim chooses to respond to the initial message and pressures victim to transfer the funds.
4. Victim transfers the funds and the scammer stops responding to the victims. Victim does not get any parcels and the fund are gone. Exposing personal/banking/Kedaivape information might lead to it being used for unauthorised transaction on Kedaivape as well as other platforms.

Scenario 4 : Scammers request refund for overpaid orders

1. Scammer places an order and insists on communicating outside of Kedaivape platform.
2. Scammer fakes a bank transfer proof to convince seller that the order was accidentally overpaid.
3. Scammer pressures seller to refund the overpaid amount.
4. Seller pays the difference but never receives the actual order payment.

Scenario 5 : Scammers pressure victims into making bank transfers

1. Victim finds a once-in-a-lifetime deal on Kedaivape.
2. Victim is pressured into paying directly to scammer’s bank account.
3. Scammer doesn’t delivery the order once payment is made.

Scenario 1 : Scammers steal victim’s login information via phising websites

1. Victim is tricked into loggin in to Kedaivape via a website disguised as an official platform.
2. Scammer gains access to the account and steals personal information and bank account details. Exposing personal/banking/Kedaivape information might lead to it being used for unauthorised transactions on Kedaivape as well as other platforms.

Scenario 2 : Scammers use pop-up ads on website to gain victim’s information

1. Scammers place pop-up ads on websites to let victim know they won gift
   Note :

• These ads or posts are made using Kedaivape’s logo to trick victims into thinking it is an official post

2. Victim clicks into the pop-up ad thinking they have won something.
3. Victim log’s in to their account with their personal information and banking details to get their prize.
4. Victim does not receive any prize from Kedaivape. Scammer gains full access to victim’s sensitive information. Exposing personal/banking/Kedaivape information might lead to it being used for unauthorised transactions on Kedaivape as well as other platforms.

Beware of link from untrusted sources or pop-up ads that may lead you to phishing websites to harvest your sensitive information, especially on websites that request banking information in exchange for gifts.

All announcement for Kedaivape campaigns or prizes will only be made through official Kedaivape channels.

Don’t give scammers a chance ! Remember these tips to keep yourself safe.

Scenario 1 : Scammers contact victim that they might have an unclaimed package via SMS/Phone Calls

1. Scammer send victim an SMS with a given link mimicking a parcel still not yet been picked up by victim.
   Note :

• Scammer convinces victim that victim’s parcel couldn’t be sent out for delivery and request for the victim to click in the link and said parcel.

2. When victim clicks the link in the SMS received, the scammer will claim that they are from a courier company and contact the victim to inform about victim’s parcel couldn’t proceed to delivery due to certain reasons. Reasons might include : shipping fees not paid, goods with unpaid tax.
3. Scammer will then threaten the victim to bank in an amount of money, in order to get the parcel.
4. Victim will not receive any parcel later on even though money is being transferred in Step 2. Scammer gets the amount of money and sign-out from the conversation.

Scenario 2 : Scammers send out a message through social media platforms to inform that victim has won a prize

1. Scammer sends victim a private message via social media platform claiming that victim have won a prize from Kedaivape.
   Note :
   Kedaivape logo is displayed in profiles as display picture by scammers, misleading victim into thinking that scammer is contacting through Kedaivape’s Official social media pages.

2. The link provided will display “kedaivape.com” is fake and it will redirect victim to a page showing prize details. Inside the page, there a multiple selections of answers to a question. Typical question will be : choose receiver’s name on the parcel.
3. Regardless of the answer chosen, it will lead victim to delivery fee payment page, showing local logistics company logo, and victim is required to pay the delivery fee.
4. Victim will be directed to a link where the scammer will collect and harvest victim’s credit card information. Then victim’s credit card info will now be used for unauthorised transactions on Kedaivape as well as other platforms.

Beware of messages and links from untrusted sources and potential calls from unknown individuals asking for verification codes/OTP. Always keep count on the orders you’ve really made from Kedaivape, be alert.

• All parcel delivery status can be checked from Kedaivape website or app under “My Account” tab, or via tracking number.
• If you have been chosen as winner for Kedaivape contests / giveaway, Kedaivape will only reach out to campaign winner through official page / Kedaivape website or app notification.
• If you’ve filled any survey as per what that is stated above; We urge for you to check your account details, contact your bank immediately and cancel your cards.

Don’t give scammers a chance ! Remember these tips to keep yourself safe.

Scammers steal seller Kedaivape account details via SMS / WhatsApp

1. Scammer send victim a private message via WhatsApp claiming that they have discovered victim’s store is selling a prohibited product
   Note :
   Kedaivape logo is displayed in profile as display picture by scammer, misleading victim into thinking that scammer is contacting through Kedaivape’s Official WhatsAPp business account or one of the Kedaivape staff from Help Center, and will request victim to save the new number in to victim’s contact.

2. Scammer pressures victim to delete the specific product within 12 hours with a link of the product given.
3. The link that provided from scammer will redirect victim into a fake login page that victim need to fill in their Kedaivape username and password.
4. Scammer will get victim’s Kedaivape username and password and hijack victim’s account to get all the details. Scammer gains full access to victim’s sensitive information. Exposing personal/banking/Kedaivape information might lead to it being used for unauthorised transactions on Kedaivape as well as other platforms.

Beware of messages and link from untrusted sources from unknown individuals.

Kedaivape will ONLY contact users/sellers via official channel such as Official facebook page or through Kedaivape website notification.

If you’ve filled your details into the page and tried to log-in, we advice you to change your password immediately.

Don’t give scammer a change ! Remember these tips to keep yourself safe.

Scammers attempted to get the victim’s personal details via private message on social media.

Whenever someone reaches out to you out of the blue and offers you something good, DO NOT trust them easily.

Instead, you should :

• Verify the authenticity of the voucher giveaway activity with Kedaivape
• Ignore, report, or block the scammers if they constantly harass you
• Screenshot the conversation between you and the scammer for further action when necessary
• Never submit your personal information such as ID number, card number and OTP

1. The scammer promises the victim he/she can get a Kedaivape voucher simply by voting the scammer through some sort of Kedaivape campaign. The scammer even claimed that it’s legal and safe.
2. Moving on, the scammer claims to send a new 6-digit Kedaivape code to the victim via SMS
3. Then, the scammer continues to ask for the victim’s personal details for the code to be send. If the victim gives away his/her personal information, the scammer will use it for other personal gains which may even get the victim into bigger troubles.

All Kedaivape vouchers will only be distributed through our official channels – Kedaivape website, Kedaivape App and official social media account only.

Don’t give scammers a chance ! Remember these tips to keep yourself safe.